FAQ

❓ FAQ – My Perfect Figure

Welcome to the Frequently Asked Questions section of My Perfect Silhouette .
Here you will find answers to frequently asked questions regarding our products, orders, deliveries and customer service.

🛍️ 1. How to place an order?

Select your items and choose the desired size and color.
Click on "Add to cart" .
Go to your cart and follow the secure payment steps via Shopify Payments .

💳 2. What payment methods are accepted?

We accept:

Bank cards : Visa, Mastercard, American Express
Payment options : Apple Pay and Google Pay (depending on the region)

All payments are secured using the SSL protocol. No banking data is stored on our site.

🚚 3. Delivery times and costs

France and nearby Europe : free standard delivery
United States and Canada : Free shipping on orders over €50
For all other destinations, please contact us: 📩 savgestioncommande@outlook.fr

Average shipping times:

Order processing time: 1 to 3 business days
Delivery to France & nearby Europe: 6 to 10 business days
Delivery to the United States & Canada: 7 to 15 business days

These delivery times are indicative and may be extended during periods of high activity or for reasons beyond our control (customs, weather, carriers, etc.).

📦 4. How do I track my order?

A tracking number is sent by email as soon as your order is shipped.
It becomes active as soon as the final carrier (GLS, La Poste, USPS, etc.) takes charge of your package.
You will be able to follow its progress in real time.

🔄 5. Can I modify or cancel my order?

Orders are processed quickly to ensure fast shipping.
If you wish to modify or cancel your order, please contact us as soon as possible : 📩 savgestioncommande@outlook.fr
If the order has already been shipped, modification or cancellation is no longer possible.

🧾 6. How do I make a return or exchange?

You have 14 days after receipt to request a return.
To be eligible, the product must:

To be new, unworn and unwashed
Be in your complete original packaging
Please include proof of purchase (order number).

All returns must be approved by our customer service department before being sent : 📩 savgestioncommande@outlook.fr

💰 7. How long will it take to get my refund?

Once the return has been validated and received, the refund will be issued within 5 to 10 business days to the original payment method.
Return shipping costs are the responsibility of the customer, except in the case of an error on our part (defective product or wrong size sent).